The wooden door is painted only because it is scrubbed too much?

In July 2012, the new house is about to be completed. Mr. Yongjia has customized 14 wooden doors at a price of 1,400 yuan per fan in the Wenzhou timber market, totaling 19,600 yuan. However, after the installation of this valuable wooden door, Mr. Shan and his family found that there was a whitish mark on the wooden door. By the end of March of this year, the overall color of Mr. Shan’s wooden door was deep and dim, as if it had been used for a long time. After careful observation by Mr. Su, it was found that the original wooden door was not dirty, but the paint was dropped. All the 14 wooden doors had different sizes of paint falling off.

The manufacturer has failed to negotiate many times.

“At first we thought that this was a bit dirty on the door, but the problem still existed after wiping it.” Mr. Shan said that 14 doors were used less than a year, and three of them were the most severely painted, white. The area is the largest, and the color of the door frame is obviously contrasted. The upper part of the other doors also starts to whitish, and the original bright red color becomes dim. The quality of this door is definitely not enough. For this, Mr. Shan immediately contacted the merchant who bought the wooden door and asked for a replacement.

In the face of the request made by Mr. Shan, the merchant clearly stated that “it is impossible to exchange goods”. After unsuccessful coordination, Mr. Shan also contacted Wenzhou timber market managers and hoped to obtain compensation through them. However, Mr. Shan ran several times before and after, and the market management also failed to give a satisfactory answer. "They said that because I usually rubbed too hard, I often get water, so the wooden door will be faded. Isn't this a sophistry?" Mr. Shan was very angry.

Installation technology is not in place to cause dampness?

He was somewhat dissatisfied with the attitude of the merchant and called the "12315" hotline. After receiving the complaint from the Qiaotou Industrial and Commercial Branch of Yongjia County, the industrial and commercial law enforcement officers immediately came to the scene to understand the situation. After understanding the ins and outs of the matter, the industrial and commercial law enforcement officers went to Linfu Village, Qiaotou Town, and went to the home where Mr. Shan installed the wooden door to conduct on-the-spot inspection.

Mr. Shan said that the unqualified quality of the wooden door caused damage to his own rights and required the manufacturer to redo the wooden door. However, the manufacturer’s request for Mr. Shan is obviously not to buy. “The quality of our wooden doors is absolutely clear. For more than ten years, the old factory has never had such a problem. If it is all painted, the factory is impossible to open. Go on."

After on-site inspection of the wooden door paint, the manufacturer said, "Our staff has seen it. You are in this situation because the technology is not in place during the installation process. The 1.8-cm wood board is not installed, and the moisture-proof function does not work, so it will fall. paint."

Industrial and commercial mediation compensation 8,000 yuan

During the installation of the wooden door, is it necessary to install a 1.8 cm wood board for moisture protection? Mr. Shan obviously does not know about this. He firmly believes that it is a problem of paint spraying by the manufacturer. If the quality is unqualified, the paint will be seriously damaged. The two sides have not agreed to each other and have been arguing.

In this regard, the industrial and commercial law enforcement personnel believe that although Mr. Shan does have problems with improper use, there are cases in which merchants have not noticed the consumer's use of goods in a timely manner, such behavior violates the consumer's right to know. Both sides are at fault and each bears certain responsibilities. Finally, the merchant is willing to compensate the consumer for 8,000 yuan, but requires Mr. Shan to be responsible for the repair and handling of the wooden door. For such a result, Mr. Shan agreed and the two sides finally shook hands.  

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