[China Aluminum Network] Notice Regarding the Maintenance of Aluminum Alloy Doors and Windows After Completion of the Project.
(1) The project department is required to promptly sign a warranty and maintenance agreement with the owner or property management company following the successful completion and acceptance of the project. This ensures clear responsibilities and expectations for both parties.
(2) During the warranty period, regular on-site inspections should be conducted, along with user visits and follow-ups, especially when there are sudden changes or issues. All service records from these visits must be properly documented for future reference.
(3) Any problems arising from quality defects or construction errors related to the aluminum doors and windows during the warranty period will be fully addressed by the company at no cost. However, if the damage is due to human factors or improper use, the maintenance team will assess and charge accordingly for the repairs.
(4) Throughout the warranty period, the project manager should organize the original project team to actively provide support and services for the completed project. It is important to listen to customer feedback and address any concerns they may have. A detailed quality report should be filled out and submitted to the design department and quality inspection office for official records.
(5) In addition, it is recommended that the company establish a dedicated customer service hotline or contact channel to ensure prompt communication with clients. Regular training sessions for maintenance staff can also improve service quality and efficiency. By maintaining open lines of communication and demonstrating a commitment to quality, the company can build long-term trust and satisfaction among its clients.
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